FAQ

Frequently asked questions

How do I place an order?

Choose the product you want to order, select any options, and add it to your shopping cart. From the shopping cart, you can then securely check out.

What does 'immediately available' mean?

Products marked as 'immediately available' are in stock at SHAXX and can therefore be processed and shipped quickly.

What is the delivery time?

Delivery times may vary per product. Where necessary, we state the expected delivery time with the product. More information can be found on our Shipping & Delivery page.

Do you also sell handmade products?

Yes, part of the SHAXX assortment is carefully made or assembled by ourselves. Some products are only made specifically for you after an order/payment. If specific materials or parts need to be ordered for this, the processing time may be longer.

Can I have a product personalized?

For several products, we offer personalization options. If this is possible, you will find the available choices on the respective product page.

Please note that for some personalized requests, specific materials or parts may need to be specially ordered. In that case, the processing time may be longer. If this applies, we will inform you.

Can I return a personalized product?

Products made specifically to your wishes or that are clearly personalized may in certain cases be excluded from the legal right of withdrawal. If this applies to a product, we will clearly state this before you order.

Can I return my order?

For most online purchases, there is a legal cooling-off period of 14 days after receipt. All conditions and exceptions can be found on our Returns page.

My order is damaged or incorrectly delivered. What now?

That is, of course, not the intention. Please contact us as soon as possible and state your order number. Also send photos so we can work together to find a suitable solution.

Can my order be delivered in multiple packages?

Yes, that can happen. SHAXX has different types of products, and some items may be shipped separately. Your order may therefore be delivered at different times.

What payment methods can I use?

The available payment methods are displayed during checkout. This way, you always see which payment options are available for your order.

Can I change or cancel my order after placing it?

Please contact us as soon as possible for this. If the order has not yet been processed or shipped, we will be happy to see what is still possible.

How can I contact SHAXX?

You can easily contact us via our contact page. Do you have a question about an existing order? Please state your order number.

Is your question not listed? Please feel free to contact us. We are happy to help you.

SHAXX